| What products can I order on Tami? | Tami offers a range of customizable and engraved products including journals, notebooks, mugs, and other personalized merchandise. Each item can be tailored with names, messages, designs, or artwork you choose. |
| How do I place an order? | Browse our catalog, select your desired product, choose your personalization options, and proceed to checkout. Once your order is confirmed via email, SMS, or WhatsApp, production begins. You can also place an order by calling or messaging Tami's official phone number. |
| Can I preview my design before it is produced? | In many cases we provide a visual mock-up before production where applicable. Check the product page or contact support for preview availability. |
| Can I edit or cancel my order after placing it? | Orders can only be edited or canceled before production begins. Once engraving or production starts, changes are no longer possible. |
| What should I do if I make a typo in my personalization? | Contact us immediately after placing your order. If production has not started, we can usually update it. If production has started, changes are typically not possible. |
| What types of personalization can I add? | You can personalize items with text, images, logos, or custom designs. Please make sure you have the rights to use any artwork you upload. |
| Are there personalization requests you will not accept? | Yes. We cannot accept content that infringes rights, violates laws, or is offensive or discriminatory. Orders with prohibited content may be declined at our discretion. |
| How long will my order take to arrive? | Production usually takes a few business days and shipping time depends on your location. Estimated delivery timelines are shown at checkout or communicated through email, SMS, or WhatsApp. |
| Do you ship internationally? | Tami ships primarily within Kenya. International shipping may be available. Please check product pages or contact us. |
| How will I know when my order ships? | You receive a shipping confirmation via email, SMS, or WhatsApp with tracking details. |
| What if my tracking does not update? | Shipping partner tracking can take up to 24 hours to update. If there is still no update after a day, contact us for assistance. |
| What happens if the delivery address is wrong? | Please confirm your address carefully at checkout. If delivery fails due to incorrect address details, additional shipping charges may apply for re-delivery. |
| What payment methods do you accept? | We accept secure online payments including M-Pesa, credit/debit card, and other methods shown at checkout. Tami does not store full card details. |
| How does payment work? | We require a 50% deposit to start production of your personalized item. The remaining 50% is paid on delivery. Deposits are paid via M-Pesa or bank transfer after we confirm the final price on WhatsApp. See our Payment policy for full terms. |
| Why do prices sometimes change? | Website prices are current at listing time, but can change before order confirmation. Promotions, discounts, and pricing corrections may affect totals. |
| Can I return a personalized product? | Personalized items are generally non-returnable unless defective, damaged, or materially different from what you ordered. |
| What if my item arrives damaged? | Take photos of the item and packaging and contact us within 24 hours or 1 day. Depending on the case, we may offer replacement, repair, refund, or store credit. |
| Do I get a refund if an item is out of stock? | Yes. If an item becomes unavailable before production, we will notify you and issue a refund. |
| What materials are used in your products? | We use quality materials suited to each product type, including leather-look journal covers, ceramic, and engraved wood. Material details are provided on product pages where available. |
| How should I care for engraved products? | Avoid harsh chemicals on engraved surfaces and clean with a soft damp cloth. For ceramic items, hand-washing is recommended where applicable. |
| How is my information used? | We process personal data according to our Privacy Policy and applicable laws. |
| Is it safe to shop on Tami? | Yes. We use secure encryption and reputable payment gateways to protect your information. |
| Do you accept bulk or corporate orders? | Yes. Contact us for bulk pricing and lead times for events, teams, or client gifts. |
| Can I include special packaging or gift messages? | Yes. You can add gift notes where available during checkout. For special packaging requests, contact our support team. |
| How can I get help with my order? | Email: team@tami.co.ke Call/WhatsApp: +254792126103 |
01
02
03
